Frequently asked questions

Which water bottle spare parts can I buy?

Five: the cap, the seal set, the cleaning brush, the carry bag and the carabiner. Every wearing part is sold on its own.

Do I need to know my bottle size?

For three of the five, yes. Brush, bag and seal set come in 17 oz, 25 oz and 34 oz. The cap and the carabiner fit all three sizes. The size is stamped on the base of your bottle.

My bottle leaks when it lies down. What now?

That is the seal, not the bottle. Silicone hardens over time and stops pressing evenly. A fresh seal set restores it.

How often should I replace the seal?

Take it out once a week so it dries fully, and it lasts a year or two. Replace it when it feels stiff or looks flattened.

Is a defective part free?

Within the 3-year warranty, yes. Normal wear on the silicone seal is not a defect. That is why seals are also sold at a low price.

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