3 Years Warranty

At Blockhuette, we take pride in the quality and durability of our products. We are committed to ensuring that every item meets high standards in both materials and workmanship. That is why we offer a limited warranty for your peace of mind.

Warranty Coverage

All products purchased directly through our official website or through authorized resellers are covered by a three (3) year limited warranty, starting from the date of purchase. This warranty applies to manufacturing defects in materials or workmanship when the product is used as intended and cared for according to our instructions.

What is Not Covered

Please note that the following conditions are excluded from warranty coverage:

  1. Damage resulting from improper use, mishandling, dropping, or impact

  2. Normal wear and tear, cosmetic damage, or fading of color or finish

  3. Staining or discoloration caused by strongly colored food or spices

  4. Warping, deformation, or melting due to overheating or incorrect use

  5. Products not used or maintained according to our care instructions

  6. Products purchased from unauthorized sellers or marketplaces

Special Note on Glass Products

Glass bottles and carafes are not included in the standard three-year warranty. However, if a glass product arrives broken due to shipping, we will replace it free of charge, provided you notify us within five (5) days of receipt. Please include clear photos of both the damaged product and the original packaging.

Damage to glass items occurring after delivery – such as cracks, chips, or breakage from inserting accessories into empty bottles – is not covered.

How to File a Warranty Claim

If you believe you have received a defective product, we’re here to help. Please send an email to info@blockhuette.com and include:

  • Proof of purchase (e.g., order number or receipt)

  • A brief description of the issue and when it was first noticed

  • A clear photo or short video showing the problem

We may ask to inspect the item or request its return before approving your claim. The warranty covers either the repair or replacement of the defective item, at our discretion.

Additional Information

Please do not return any items without contacting us first, as we are unable to process unauthorized returns. We cannot assume responsibility for items lost or damaged in transit. We therefore recommend using a tracked and insured shipping method for any returns.

This limited warranty is governed by the laws of the State of Delaware. It grants you specific legal rights, and you may have additional rights depending on your state of residence.