Refund policy

RETURNS

OUR RETURN POLICY

We want to be sure you’re as happy with your Blockhuette products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 60 days* of your purchase, provided it has not been customized, is unused and is still in its original packaging, and it meets the remaining eligibility criteria outlined below. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

REQUEST A RETURN
 

Any approved warranty exchanges must be requested separately. For more information on our warranty policy and submitting a claim visit our warranty page.
 

INS AND OUTS OF THE BLOCKHUETTE RETURN POLICY

To be eligible for a free return, the following criteria must be met:

  • All returns must be related to a blockhuette.com order.

  • All merchandise must be non-customized, unused, undamaged and returned in its original packaging.

  • Blockhuette does not offer returns on Blockhuette products purchased outside of blockhuette.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

  • All returns must be processed through our Returns portal within 60 days* of original purchase. Once approved, a pre-paid shipping label will be provided. 

  • All returns must have a packing slip provided.

  • All returns must be dropped off at a UPS drop-off point. If you do not have access to a UPS drop-off point, you will be responsible for paying return shipping.

Please allow up to 10 business days for your refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form(s) of payment used for the purchase. If you used multiple forms of payment, your refunds will go back to all payment methods used. Blockhuette does not offer store credit or gift cards in exchange for returned products unless a Blockhuette provided merchandise credit was applied to the original purchase. Blockhuette does not accept returns on customized product.

Blockhuette does not offer returns on products outside of Blockhuette.com. For products purchased from an authorized dealer, their return policy applies – please contact them directly for more information. Blockhuette does not currently accept returns at our Blockhuette retail stores.

A return material authorization ("RMA") number is required for all returns, which is generated within the Returns portal. If you choose to return your product by methods other than the free UPS shipping, option, you will still need to obtain the RMA number piror to shipping the product back to Blockhuette. 

Any shipping costs from the original order and any additional return shipping costs are non-refundable. 

Orders shipped to an APO/FPO address are not eligible for free return shipping. 

For exchanges, please return your item(s) for a full refund and place a new order on Blockhuette.com for the correct item. 

Blockhuette does not price match with dealers or competitors.

 

SHIPPING YOUR RETURN

We recommend the following guidelines when shipping your return:

  • Pack your item securely to ensure there is no damage to the returned product during transit.

  • You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.

  • Insert any related paperwork inside your box. This can include your RMA # or original order number. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your refund.

  • Securely attach your return label to the package. You will receive your prepaid shipping label once you submit your return.

  • Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.

If you choose to use your own shipper, please include original order information or the return RMA number inside the box (do NOT write directly on the product). We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.