Frequently asked questions

How long does custom engraving take?

Order by 1:00 PM PT and we engrave it the same day, in our own facility in California. After that, the next business day.

What can be engraved on a water bottle?

Names, dates, short messages or a company logo — you type the text in the customization field. Two fonts to pick from. The bottle has one fixed engraving position; the lunch box has four.

Is custom engraving included in the price?

Yes, all personalized engravings are included — no hidden fees.

How durable is a laser engraved water bottle?

We use industrial-grade fiber lasers to permanently engrave each item. The engraving won’t fade, peel, or rub off, and it survives the dishwasher.

Can I preview my engraving before purchase?

We show a sample layout before production. For large orders or corporate branding, we offer mockups upon request.

Can I return a personalized water bottle?

Personalized products can’t be returned unless they’re defective. Everything else has 60 days. Please double-check your spelling before you order.

Do you offer bulk or corporate engraving?

Yes, we offer bulk discounts and corporate branding for gifts, events, and employee kits — contact us for details. +1 (302) 273-1439

How to choose the right lunch box, care for your stainless steel, and make everyday life more sustainable

The Conscious Living Guide